Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
Student’s Pass Monitoring: Manage Student’s Pass cancellation and renewal for students.
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Coordinate and publish bi-annual updates for the Tutor Handbook, ensuring proper version control, traceability, and compliance with documentation standards
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First clients point of contact to handle day-to-day issues or complaints from staff on assigned floors.
Exercise good teamwork with the front desk and helpdesk team members to ensure the facilities are maintained at the highest standards and our services are at the optimum
Liaise with building management - follow up and resolve any outstanding facilities matters.
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