SLA & Daily Queue Management: Efficiently process and settle allocated daily assessment queues within strict, given timeframes.
Education: Minimum of Sijil Pelajaran Malaysia (SPM) or equivalent.
Experience: Minimum of 1 year of working experience, preferably in credit administration, document processing, customer service, or clerical operations.
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You’ll be the coordination backbone between customers, sales, purchasing, and warehouse teams.
This role is not just data entry — you’ll help ensure orders are processed accurately, deliveries stay on track, and customers receive timely updates. Attention to detail, communication, and follow-through matter a lot here.
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Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
Maintain records: Update and manage customer data and interaction records accurately and securely.
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