Respond promptly and professionally to client emails, calls, and messages.
Manage client account enquiries and assist with membership or class-related matters.
Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
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Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability.Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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Key person to comple A&P mapping and matching (Adversiting & Promotion) in Exceedra system on daily basis to meet the expectation of AR aging.
Key person to coordinate and liaise with CAMs/Senior Manager/ IT dept. in addressing any gap in the matter of A&P mappign and matching issues in Exceedra.
Assist Senior Manager in preparing and compiling the Customers Accounts Receivables report, OSA template, promo compliance and sales bulleting template for CAMs input.
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Ensure that all documents and procedures are completed to ensure smooth handover of properties during completion.
Ensure that all purchaser's inquiries or complaints and all other general administration works are attended to efficiently to provide good customer service and maintain a good relationship with the purchasers for a good image for the company.
Prepare weekly/monthly credit reports, and loan tracking reports.
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Keeping up to date with regulatory requirements and providing general advice on company secretarial matters for the clients compliance with all regulatory requirements;
Checking with and attending to the Companies Commission of Malaysia and other authorities in connection with company secretarial matters;
Assisting with the incorporation of new companies;
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AI & Process Optimization: Leverage modern AI tools to streamline workflows, improve accuracy, and boost overall efficiency in day-to-day financial tasks.
Team Support: Provide general, ad-hoc administrative assistance to ensure the smooth and efficient operation of the finance department.
To liaise with regulatory authorities to ensure all contractual and regulatory requirements are complied with for the smooth implementation of the development.
Assist to explore and set design direction for the project to architects, IDs and landscape architects.
Assist to develop product & design brief outlining the design requirements to architects, IDs and landscape architects. To prepare Request for Fee Proposal (RFP) in the engagement of consultants. To conduct review of fee & design submissions by consultant and assist in selection and recommendation of consultant team.
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