Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability. Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
This role plays a critical part in delivering a professional and customer-oriented experience while supporting enrollment growth and operational accuracy.
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Possess a sound knowledge of Malaysian Employment Laws including Employment Act 1955 and Industrial Relations Act 1967.
To responsible in all aspects of human resource function which include employee relations & discipline, payroll, compensation and benefits, recruitment and selection, training and development and performance appraisal administration.
To implement human resource policies and procedures in line with the organization’s needs.
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Quick intro: join a small, fast-moving team and help keep parcels moving, customers happy and operations tight while working with us at Puchong. We are a last-mile parcel delivery team focused on making local deliveries simpler for e-commerce sellers and small businesses.
Role purpose: you will be the backbone for our daily operations, keeping the office and logistics admin running smoothly so our drivers and ops team can focus on on-time deliveries.