Effectively communicate product features, benefits, and usage instructions to customers, leveraging comprehensive product knowledge to answer questions and overcome objections.
Proposal & Contract Management: Lead the preparation of technical quotations, cost estimations, and tender submissions, ensuring all commercial terms are negotiated effectively.
Process monthly payroll and administer attendance, leave, overtime, employee benefits, and statutory contributions, including EPF, SOCSO, EIS, and PCB.
Training & Mentorship: Conduct hands-on technical training for new and existing operators on standard operating processes, safety protocols, and correct handling of die casting machinery to reduce human-error defects.
Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.