Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
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Efficiently process and fulfill bookings while swiftly identifying and resolving any potential issues or delays to ensure seamless end-to-end service delivery.
Provide voice of customer feedback to internal teams such as Engineering teams, Marketing teams, etc and work with them to resolve issues and improve the overall customer experience
Undertake other ad hoc operational tasks and projects as assigned to support the Community Operations team and business needs
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Collaborate with development teams in designing solutions, enhancements and provide functional inputs and Test solutions and provide support to business in test cycles
Demonstrate knowledge in integrating the SD module with other S/4 HANA modules like FI, PS, MM etc. and interfacing other 3rd party applications
Identify improvement opportunities to optimize the organizations Order to Cash Process and enabling technologies end to end
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Identify operational bottlenecks and systematically improve campaign delivery, scalability and efficiency.
Define the right balance between regional capabilities, local market ownership and automation.
Act as the senior solutions expert for complex advertiser and agency requirements, translating commercial needs into technically and operationally viable solutions.
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· Act as a senior technical owner for Microsoft 365 administration, supporting secure, reliable and well-governed services across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Microsoft Defender and Microsoft Purview.
· Manage the overall Microsoft 365 tenant configuration, service health, change readiness, governance and lifecycle management.
· Administer users, groups, roles, licensing, mailboxes, distribution lists, shared mailboxes, Teams, SharePoint sites and OneDrive services.
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Design process solutions in accordance to standard design principles & conventions.
Configuring new automated processes and objects using core workflow principles that are efficient, well- structured, maintainable and easy to understand.
Support existing processes and implement change requirements as part of a structured change control process.
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Gather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements.
Collaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.
Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.
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Design Defender for Cloud Apps connectors and policies for Microsoft 365 applications, cloud discovery, threat detection, files, sessions, and Conditional Access App Control.
Define Microsoft Entra ID design considerations for identity synchronization, Conditional Access, MFA, RBAC, PIM, licensing, and integration with Defender capabilities.
Produce technical designs, configuration guidance, integration approaches, architecture decisions, assumptions, dependencies, and risk inputs.
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Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
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Build, manage, and enhance observability platforms, including logging, metrics collection, monitoring, alerting, and performance analysis.
Collaborate closely with software development teams to improve CI/CD pipelines, deployment automation, and software delivery processes.
Perform daily operational health checks, respond to production incidents, conduct root cause analysis (RCA), and implement preventive improvements.
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Market Intelligence & Data Management: Build and maintain critical data on market trends, customer profiles by industry/application, competitor analysis, and product catalog distribution.
Budgeting & Cost Control: Prepare and manage budgets for sales, advertising, and promotions (A&P), including product catalogs, brochures, and exhibition setups (booth design, samples, gifts).
Distribution & Networking: Expand distribution networks, establish new dealer channels, and build strong public relations with industry stakeholders.
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You will use your creativity and knowledge to define the future of supply chain technological landscape, leveraging on the art of possible in today’s digital supply chain (e.g. IoT, Mobility, Cybersecurity, Analytics).
You will play a role in supporting the development of thought leadership and eminence, addressing the latest in supply chain innovation and digital supply chain.
Work with a variety of high-profile clients across key industries such as Consumer Business, Process and Hi-Tech Manufacturing and Energy & Resources.
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