Coordinate Veeva Vault releases across development, validation and production environments and deploy approved releases through validated pipelines.
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Candidates should possess clear written and verbal communication skills for explaining technical concepts to non-technical users and documenting procedures.
Candidates should possess the ability to prioritize tasks, work collaboratively with cross-functional teams, and deliver timely solutions in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft or similar) and experience in healthcare or HIPAA-regulated environments are beneficial.
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Design, coordinate, deliver and facilitate workshops and learning sessions on leadership, human skills, communication, collaboration, client service and professional effectiveness in an engaging and inclusive manner.
Manage new joiner onboarding and intern induction programmes, including planning, stakeholder coordination, facilitator briefing, materials and learner experience.
learning design and experiential learning principles to create practical, learner-centred solutions, including workshops, simulations, case discussions, role plays and blended learning journeys.
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Key Responsibilities:1. Provide remote technical assistance and troubleshooting support for network and equipment-related issues.2. Conduct remote diagnostics and fault isolation to identify and resolve technical problems.3. Deliver configuration guidance and technical advisory support to onsite teams.4. Perform log analysis and ticket review to support issue investigation.5. Access systems remotely (when authorized) to carry out diagnostics and troubleshooting.6. Coordinate with Level 1 (L1) onsite support teams for issue handling and resolution.7. Update and maintain technical documentation related to incidents and system changes.8. Support preventive maintenance activities and contribute to system optimization efforts.
Requirements:1. Minimum 2 year of experience in server troubleshooting, including hardware diagnostics, basic IP/networking, and use of remote access tools.2. Intermediate knowledge of Linux and Windows operating systems, with ability to use commands such as ipconfig and ifconfig, as well as KVM access and remote console troubleshooting.3. Ability to analyze logs, identify root causes, and propose corrective actions.4. Familiarity with RAID configuration, BMC/iDRAC/iLO, and hardware component firmware updates.5. Experience handling Level 2 (L2) escalations and working closely with Level 3 (L3) or vendor support when required.6. Ability to communicate in Mandarin is an added advantage for vendor or customer coordination and backend support7. CIDB certification is encouraged.8. Ability to prepare technical reports, including Reason for Outage (RFO), and post-incident documentation.9. Understanding of networking fundamentals, including VLAN, subnetting, ping/traceroute, and DNS