Able to work with all aspects of SAP RICEF and is expected to help with queries relating to daily operational transactions, reports, interfaces, enhancements, ALE/iDoc, Conversions, forms, Web DynPro etc
Work well with team members in areas of SAP application maintenance as well as IT projects.
Ensure all developments are audit and security complaint in accordance to IT policies and guidelines.
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Analyse business requirements and translate them into effective SAP solutions.
Configure and maintain SAP SD functionality based on project and business requirements.
Work with 3PL and 4PL processes, including logistics service providers, external warehouse operations, transportation, order fulfilment, and related integrations where applicable.
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Configuration and Customization: Contribute to the configuration and customization of SAP Sales & Distribution
Meeting SLA: Work closely with customers and teams to ensure issues and requests are followed up and addressed in a timely manner.
At least 3 to 5 years of professional experience in SAP Sales & Distribution including strong understanding of SD processes and integration with other SAP modules.
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Lead change management initiatives by driving internal communications, seller communications, stakeholder engagement, and enablement activities to maximise adoption of AI solutions.
Coordinate UAT, pilot programmes, rollout readiness, and launch activities to ensure solutions meet business requirements and are ready for deployment.
Monitor project progress, adoption metrics, user feedback, and business performance, providing insights and recommendations to improve AI solutions and implementation outcomes.
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Perform cross‑module integration review and validation between SD and FICO, MM and logistics modules; identify integration risks and propose mitigation approach.
Support system configuration, unit testing, integration testing, UAT preparation, test‑script review and cut‑over related activities.
Act as client‑facing consultant: run workshops, present solution proposals, address business queries and manage stakeholder expectations.
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To work together with other SAP functional teams and non-SAP teams to resolve cross-module and cross-system issues.
To assist in requirements gathering, functional documentation, solutions design, functional configuration, UAT, Post Project Support and other related work within support / project environments of the SAP SD.
Proactively identify areas for improvement and optimization for SAP SD.
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Efficiently process and fulfill bookings while swiftly identifying and resolving any potential issues or delays to ensure seamless end-to-end service delivery.
Provide voice of customer feedback to internal teams such as Engineering teams, Marketing teams, etc and work with them to resolve issues and improve the overall customer experience
Undertake other ad hoc operational tasks and projects as assigned to support the Community Operations team and business needs
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Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
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