A Bank Teller at CIMB Bank is responsible for handling day-to-day counter transactions, providing excellent customer service, and ensuring all banking operations are conducted accurately and in compliance with the bank’s policies and regulatory requirements. The role involves direct interaction with customers, assisting with cash transactions, account inquiries, and promoting suitable banking products.
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Assist customers with product recommendations, pricing enquiries, online purchases, order status and payment-related matters.
Monitor and respond to customer comments and messages across social media platforms, contributing to positive online engagement and community management.
Handle customer complaints and service issues professionally, taking ownership of cases and ensuring timely follow-up until resolution.
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Assist CRMs to review customer accounts and perform service call if needed
Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers, reemphasize on back up CRM, and team concept to minimise the impact of changes.
Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution.
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