MAE Global Hiring! Full Time Customer Service Executive - Mandarin Speaker in Selangor, Earn up to MYR 4,000 - Ricebowl

Job Requirements

• Minimum SPM, Diploma or equivalent qualification.

• Preferably 1–2 years of experience in customer service, order processing or e-commerce operations.

• Good written and verbal communication skills in English and Mandarin. BM is an advantage.

• Comfortable using computers, online systems, WhatsApp and Microsoft Excel.

• Detail-oriented, patient, responsible and well-organised.

• Able to multitask and handle customer enquiries efficiently.

• Good problem-solving skills and a positive working attitude.

• Experience with e-commerce or order management systems is an advantage.
  

What We’re Looking For

A responsible, patient and detail-oriented individual who can manage customer enquiries, process orders accurately and coordinate effectively with internal teams to ensure smooth daily operations.

Job Responsibilities

1. Customer Service & Communication
   Respond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.
   Assist customers with order-related enquiries, delivery updates and general support.
   Handle customer complaints and resolve order-related issues efficiently.
   Ensure all customer messages are attended to within the required working hours.
   
   2. Order Processing & Management
   Process, verify and update customer orders accurately in the company’s system.
   Handle order amendments, including changes to delivery addresses, product quantities and order details.
   Assist with order cancellations, adjustments and other order-related requests according to company procedures.
   Ensure all order information is accurate before fulfilment.
   
   3. Warehouse & Delivery Coordination
   Coordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.
   Follow up on shipment status, tracking numbers, delivery delays and postage issues.
   Liaise with courier services when necessary to resolve delivery-related problems.
   Communicate order updates clearly to customers and internal teams.
   
   4. System & Administrative Support
   Maintain accurate customer and order records in the company’s system.
   Assist customers and internal teams with basic system-related enquiries.
   Prepare simple daily reports on order status, pending issues and customer enquiries.
   Support improvements to customer service and order processing workflows.

• EPF
• SOCSO
• EIS