Customer service
Product Knowledge
Market Knowledge
Problem Solving
Resolving Conflict
Analyzing Information
Multi-tasking
Customer Inquiries
Customer Satisfaction
Communication Skill
Written Communication
Technical Support
Customer Care
Interpersonal
- Manage campaign budgets effectively to maximize ROI across paid ads and social media.- Prepare weekly/monthly performance reports with insights and clear action points.- Identify trends, gaps, and opportunities to scale campaigns and improve overall performance.
Job Requirements- Minimum 2 years’ experience in gamingdigital marketing, including social media management.- Hands-on experience with Meta Ads (Facebook/Instagram); TikTok Ads and Google Ads experience is a plus.- Experience in planning and executing social media content (posts, stories, short videos) for brand pages.- Strong communication and organisational skills.- Able to work in a fast-paced, high-output environment, managing multiple projects and tight timelines with minimal supervision.- Able to communicate with clients in English & Mandarin (written and spoken).
Great Persona: Cheerful, patient, possess a strong service mindset, and a highly positive work ethic.
Language Proficiency:Excellent verbal and written communication skills inEnglish, Mandarin, and Malay to comfortably engage with guests from diverse backgrounds.
Stress & Crisis Management: Ability to multitask efficiently in a fast-paced environment and remain calm under pressure.
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