居家办公 Customer Service Executive 工作, 薪水 up to MYR 2,500, Comfortland Management Enterprise WP Kuala Lumpur 公司招聘中 - Ricebowl

We value attitude and potential above all else. You don't need to be a seasoned expert, but you do need to have the right spirit:

• Great Persona: Cheerful, patient, possess a strong service mindset, and a highly positive work ethic.

• Language Proficiency:Excellent verbal and written communication skills inEnglish, Mandarin, and Malay to comfortably engage with guests from diverse backgrounds.

• Stress & Crisis Management: Ability to multitask efficiently in a fast-paced environment and remain calm under pressure.

• Fast Learner: Quick to adapt and master new online tools, property management platforms, or channel systems.

• Education: Minimum SPM (Sijil Pelajaran Malaysia) or equivalent qualification.

• Experience:Prior experience in customer service, hospitality, or Airbnb/homestay management is an advantage.No experience? No problem! Comprehensive on-the-job training will be provided.

As the frontline brand ambassador for Comfortland, your daily responsibilities will include:

• Online Guest Relations: Attend to and efficiently reply to guest inquiries via Airbnb and WhatsApp. Communicate with warmth, professionalism, and a helpful attitude to fully deliver Comfortland’s core service values.

• Check-in & Check-out Coordination: Remotely assist and guide guests through smooth check-in and check-out processes, promptly resolving any queries they might have.

• Housekeeping Scheduling: Coordinate closely with our cleaning team to ensure all properties are thoroughly cleaned, prepped, and ready on time to meet our high standards.

• Complaint & Issue Resolution: Handle guest complaints, special requests, and unexpected issues with empathy and professionalism, ensuring quick and satisfactory solutions.

• Property Condition Monitoring: Attentively track guest feedback and property status. Promptly log and report any cleanliness oversights or facility maintenance issues to keep our units in top-tier condition.

• Daily Administration & Record Keeping: Accurately document guest feedback, booking details, and incidents, while assisting with basic daily reports as required.

• EPF
• SOCSO