a) Degreeordiploma in Business Information System / Computer Science/ Information Technology/ (Computer / Telecommunication), or equivalent
b) Minimum 2 years of hands-on Epicor ERP support experience and familiar with Epicor modules such as Purchasing, Inventory, Production, Sales, Finance & Warehouse.
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Enterprise Resource Planning (ERP)
Troubleshooting
IT Budgeting
Management Information System
Document Management
Documentation
User Acceptance Testing
This position take primary ownership of the more complex systems within the company's travel technology stack, including front, mid, back office, and CRM, while supporting the rollout of statistic reporting and system compliance monitoring. This role is critical to strengthening system support coverage as the company's infrastructure continues to expand, particularly as our company scales into the corporate, global, and wholesaler market space. The incumbent will work closely with the existing System Support Executive to ensure full backup coverage across all platforms, and will mentor junior team members as the function grows.