Minimum 1 year of experience in customer service, online sales, or product upselling — preferably from the aesthetic, beauty, healthcare, or e-commerce industry
Experience in WeChat Business, Online Sales, Direct Selling or MLM is an advantage
Proficient in Mandarin and English (spoken and written) —We are seeking candidates fluent in Mandarin to assist Mandarin-speaking clients
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Customer Service
Communication Skills
Online Sales
Healthcare Knowledge
Problem Solving
Customer Journey Mapping
Customer Care
CRM (Customer Relationship Management)
Customer Service
Sales Techniques
Product Knowledge
Communication Skills
Lead Generation
Closing Deals
CRM Software
Time Management
Negotiation Skills
Online Marketing
Upselling
Problem Solving
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Marketing, Business Administration, Communications, Mass Communication, Digital Marketing, or any related field.
Candidates with experience in live streaming, e-commerce, retail sales, customer service, or social media content creation will have an added advantage.
Excellent communication and presentation skills in EnglishandBahasa Malaysia. Ability to communicate in Mandarin will be an added advantage.
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Verbal Communication
Sales & Persuasion Skill
Interaction & Engagement
Presentation & On-Camera Confidence
Live streaming or hosting experience
Retail or sales experience
Product demonstration skills
Sales closing and upselling techniques
Customer engagement and interaction
Public speaking and presentation
Communication and interpersonal skills
Confidence in front of a camera
Content creation (short videos/Reels/TikTok)
Basic knowledge of Shopee Seller Centre or Shopee Live
Adaptability and quick thinking during live sessions
Goal-oriented with the ability to achieve sales targets
· Prepare and maintain the full set of accounts, including Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets and Bank Reconciliation, for review and finalisation by the Senior Account Manager.
· Review sales invoices, supplier invoices, POs, DOs, payment vouchers and supporting documents to ensure accuracy, completeness and compliance with company policies and E-Invoicing requirements.
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Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Time Management
Communication Skills
Strong organizational and
Detail-oriented
proactive
analyse consumer buying trends
Social media marketing
Sales analysis
Advertising techniques
CRM (Customer Relationship Management)
Performance Marketing
Campaign Management
Data Analysis
ROI Optimization
PPC Advertising
Social Media Advertising
Budget Management
A/B Testing
Digital Advertising
Performance Marketing
Campaign Management
Data Analysis
ROI Optimization
PPC Advertising
Social Media Advertising
Budget Management
A/B Testing
Digital Advertising