Technical Support
IT Support
Customer Support
Application Support
SaaS
Troubleshooting
Technical Troubleshooting
Customer Service
Help Desk Support
Incident Management
Root Cause Analysis
Network Troubleshooting
POS Systems
CMS
Freshdesk
TeamViewer
Datadog
Salesforce
Mandarin / Traditional Chinese
English Communication
Education: Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or equivalent practical experience.
Experience: 4+ years of hands-on experience in telecommunications, ISP, or mobile network operator (MNO) environments.
Technical Proficiencies:• Deep working knowledge of PON architectures (GPON, 10G-EPON, XGS-PON) and OLT management platforms.• Hands-on experience deploying and commissioning Small Cell / HetNet solutions and baseband units.• Solid understanding of mobile transport protocols (eCPRI, CPRI), radio access network (RAN) fundamentals, and backhaul aggregation.• Proficiency in IP networking fundamentals: IPv4/IPv6 subnetting, QoS/CoS policies, VLANs, and Layer 2/3 transport.• Familiarity with network test gear: OTDRs, optical power meters, spectrum analyzers, and Ethernet/10G-100G bit error rate testers (BERT).
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TCP/IP
VLAN
VPN
routing & switching
Cisco
Fortinet
Ubiquiti
Windows Server
Active Directory
Linux
VMware
Hyper-V
SQL Server
MySQL
troubleshooting
problem-solving
teamwork
Bachelor’s degree in Computer Science, Cybersecurity, IT, or a related field
2–5+ years of experience in cybersecurity or security engineering roles
Strong understanding of network, application, and cloud security concepts, with familiarity in cloud platforms (e.g., Amazon Web Services, Microsoft Azure, or Google Cloud Platform)
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• Degree/Diploma in IT, Computer Science, or related field• 1–3 years of hands-on IT support experience (excl. internship)• Strong troubleshooting skills across systems/platforms• Knowledge of network & infrastructure support• Solid communication & documentation skills• Able to work independently & prioritize tasks effectivelyPreferred Technical Skilla. Support Windows, IOSb. Support basic network troubleshooting.c. Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).d. Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.e. Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…f. Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.g. Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.h. Good to have technical certification in networks and hardware supportAdministrative Task expected from this role:i. Maintain proper inventory checklist matching with CMDB.j. Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.k. Direct complex tickets to appropriate support group and maintain ownership until issue resolve.l. Maintain 5S in Workplace.
Data Center Operations
Infrastructure Support
Network Cabling
Fiber Optics
Ethernet Switching
IP Addressing
VLAN
Cable Troubleshooting
Hardware Installation
Server Racking
Cable Management
Windows 10
Windows 11
Windows Server 2019
Windows Server 2022
VMware vSphere
Microsoft Failover Cluster
Microsoft NLB Cluster
Troubleshooting
Customer Service
Microsoft Office Suite
ServiceNow
• Degree/Diploma in IT, Computer Science, or related field• 1–3 years of hands-on IT support experience (excl. internship)• Strong troubleshooting skills across systems/platforms• Knowledge of network & infrastructure support• Solid communication & documentation skills• Able to work independently & prioritize tasks effectivelyPreferred Technical Skilla. Support Windows, IOSb. Support basic network troubleshooting.c. Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).d. Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.e. Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…f. Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.g. Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.h. Good to have technical certification in networks and hardware supportAdministrative Task expected from this role:i. Maintain proper inventory checklist matching with CMDB.j. Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.k. Direct complex tickets to appropriate support group and maintain ownership until issue resolve.l. Maintain 5S in Workplace.
Qualification: Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Techology or equivalent.
Basic certification in networking is preferred (eg. CCNA, Network+, or equivalent).
Required skill(s): Basic understanding of network fundamentals, including TCP/IP, routing, switching, VLAN, DNS, and DHCP. Exposure to network devices such as switches, routers, and firewalls. Foundational knowledge of network security concepts, including firewall rules, access control, and network segmentation.
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Basic understanding of network fundamentals
including TCP/IP
routing
switching
VLAN
DNS
and DHCP. Exposure to network devices such as switches
routers
and firewalls.
Education: Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or equivalent practical experience.
Experience: 4+ years of hands-on experience in telecommunications, ISP, or mobile network operator (MNO) environments.
Technical Proficiencies:• Deep working knowledge of PON architectures (GPON, 10G-EPON, XGS-PON) and OLT management platforms.• Hands-on experience deploying and commissioning Small Cell / HetNet solutions and baseband units.• Solid understanding of mobile transport protocols (eCPRI, CPRI), radio access network (RAN) fundamentals, and backhaul aggregation.• Proficiency in IP networking fundamentals: IPv4/IPv6 subnetting, QoS/CoS policies, VLANs, and Layer 2/3 transport.• Familiarity with network test gear: OTDRs, optical power meters, spectrum analyzers, and Ethernet/10G-100G bit error rate testers (BERT).
...
Education: Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or equivalent practical experience.
Experience: 4+ years of hands-on experience in telecommunications, ISP, or mobile network operator (MNO) environments.
Technical Proficiencies:• Deep working knowledge of PON architectures (GPON, 10G-EPON, XGS-PON) and OLT management platforms.• Hands-on experience deploying and commissioning Small Cell / HetNet solutions and baseband units.• Solid understanding of mobile transport protocols (eCPRI, CPRI), radio access network (RAN) fundamentals, and backhaul aggregation.• Proficiency in IP networking fundamentals: IPv4/IPv6 subnetting, QoS/CoS policies, VLANs, and Layer 2/3 transport.• Familiarity with network test gear: OTDRs, optical power meters, spectrum analyzers, and Ethernet/10G-100G bit error rate testers (BERT).
...
Education: Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or equivalent practical experience.
Experience: 4+ years of hands-on experience in telecommunications, ISP, or mobile network operator (MNO) environments.
Technical Proficiencies:• Deep working knowledge of PON architectures (GPON, 10G-EPON, XGS-PON) and OLT management platforms.• Hands-on experience deploying and commissioning Small Cell / HetNet solutions and baseband units.• Solid understanding of mobile transport protocols (eCPRI, CPRI), radio access network (RAN) fundamentals, and backhaul aggregation.• Proficiency in IP networking fundamentals: IPv4/IPv6 subnetting, QoS/CoS policies, VLANs, and Layer 2/3 transport.• Familiarity with network test gear: OTDRs, optical power meters, spectrum analyzers, and Ethernet/10G-100G bit error rate testers (BERT).
...
Diploma / Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, Electronics or other science and engineering disciplines
Minimum 2+ years (5+ years for diploma holders) of experience in technical support, field service, equipment engineering, maintenance or related engineering roles
Experience in lithography, metrology, laser, X-ray equipment or related products
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