Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs
Responsible to supervise tasks given to executive level and below.
Manage daily activities, including staffing, scheduling, and franchisee interactions.
Handle routine tasks and customer problems and escalate unusual or high priority items.
Evaluate and provide monthly report.
Guidance on Training of Outlet Supervisor, Leader and Service Crew.
Assisting Franchise Operation Manager with tasks given.
Ensure all SOP are executed accurately by Franchisee Outlets.
Enforce and uphold Service and Product Quality.
Advise on dos and don’ts when Franchisee Outlet reports an issue.
To be overseeing all Franchisee Outlets together with Franchise Operation Team.
Perform relevant reporting and report when needed the attention from Management.
Perform site visits to ensure SOPs are followed at all time.
Part 2 – Secondary roles which supports the primary roles above
Responsible for New Outlet Staff & Owner Training
Functions trainer to train new outlet staffs for 14 days.
Functions trainer to train new owner for 4 days.
To ensure all parties understand and able to operate smoothly according to llaollao SOP.
Responsible for Franchise store openings
Functions as the operation support for new store opening teams to franchisee.
Supports franchise with assistance and completion of the New Store Opening Checklist.
Based in new opening outlets during the 1st week to smoothen the outlet operation.
Conducts post opening visit to evaluate the stabilized operation of the store.
Responsible for franchise store adherence to organization Standards and Procedures
Visits all stores and monitors store level quality issues concerning product, staffing, training and safety.
Ensuring audits are conducted regularly and provide action plan for store improvement
Provides guidance in all operational areas.
Supports the franchise operations teams implement any changes or additions to corporate standards and adherence to reporting procedures.