Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.
Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner
Process customer orders, returns, and exchanges accurately and efficiently
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Good customer service skills
Team leadership and people management
Able to guide and train crew members
Able to handle customer complaints and feedback
Good problem-solving skills
Able to manage shift operations and crew deployment
Basic knowledge of stock and inventory management
Good teamwork and positive attitude
Good time management and multitasking
Computer hardware troubleshooting
IT equipment and inventory management
Remote technical support
Good communication skills
Time management
Ability to work independently
Teamwork
Computer hardware troubleshooting
IT equipment and inventory management
Remote technical support
Good communication skills
Time management
Ability to work independently
Teamwork
Language Proficiency / 语言能力:Proficient inMandarin is a plus (to communicate effectively with mostly Mandarin-speaking customers). 掌握普通话者优先(以便与大多数讲华语的客户顺畅沟通)。
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• Bachelor's Degree in Business Administration, Marketing, Food Science & Technology, or a related field.• Minimum 1 to 3 years of relevant experience in operations, logistics, sales support, or a similar role.• Experience in shipping coordination and scheduling of local and international shipments is preferred.• Knowledge of Letters of Credit (LC) and Incoterms will be an added advantage.• Proficiency in SAP and Microsoft Office applications, especially Excel, Word, and PowerPoint.• Good communication skills in English, Mandarin, and Bahasa Malaysia.• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.• Customer-focused with excellent problem-solving and relationship management abilities.• Knowledge of the food technology industry would be an added advantage.• Able to work independently as well as collaboratively within a team environment.
Sales Administration
Coordination
Customer Service
Data Entry
Order Processing
Microsoft Office Suite
Communication Skills
Time Management
Organizational Skills
Cold Calling
Time Management
Communication Skill
Presentation Skill
Upselling
Managing a Client Engagement
Answering Telephones
Business Correspondence
Calling Clients
Client Relations
Record Keeping
Customer Service
Directing Clients
Ema
Hardware Installation
Network Setup
Troubleshooting
Customer Service
Technical Support
System Configuration
Cable Management
Software Installation
Problem Solving
Time Management
Team Collaboration
Possession of a Diploma, Advanced Diploma, Higher Graduate Diploma, DVM, DKM Level 4, or DLKM Level 5 in Computer Science, Information Technology, Engineering, or a related field.
Basic knowledge of computer hardware, networking principles, and IT infrastructure setup.
Good analytical and problem-solving skills to troubleshoot technical issues.
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Physically and medically fit, normal color vision and good eyesight
Possess a Degree in Information Technology, Computer Science, Engineering, Logistics, Supply Chain Management, Transport Management, or an equivalent qualification.
Minimum 5 years' experience within a container terminal environment.
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