Food & Beverage Preparation: prepare drinks (coffee, tea, soda, specialty beverages) and food preparation and plating according to SOP; keep preparation areas clean and organised.
Customer Service & Order Handling: take and serve orders with care and clarity; serve food and drinks with attention to presentation; engage with guests, answer menu questions and recommend items; escalate issues to supervisor when needed.
Cleanliness, Compliance & Cafe Readiness: maintain cleanliness of tables, floors, counters, toilets and service areas; perform routine cleaning and hygiene according to SOP; ensure condiments, cutlery, takeaway packaging, trays and displays are stocked; monitor café ambient (cleanliness, lighting, temperature, scent and music).
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You will go live about six hours per day on TikTok and at on-site shows, present products clearly, and demo features to convert viewers into repeat shoppers.
You will maintain consistent attendance and follow assigned rosters to support daily streams and special events.
You will use viewer and sales metrics to shape each stream and aim for measurable growth in reach and conversions.
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Product Knowledge
Communication Skills
Retail Sales
Communication Skills (Mandarin & English)
Sales
Interpersonal Skills
Retail Experience
Customer Service
Sales Presentations
Territory Management
Business Development