Device Pre-Configuration & Staging: Unbox, flash firmware, pair, and configure Z-Wave controllers, hubs, and smart devices per project requirements.
Bench Testing & QA: Perform quality checks and testing on hardware to identify defective (DOA) units and resolve pairing/protocol issues before site dispatch.
Kit Assembly & Material Logistics: Prepare installation-ready project kits, map device topologies, organize lab staging areas, and handle hardware transport logistics.
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Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field is required; this technical background is necessary for the role.
3+ years of experience in technical/application support, with demonstrated hands-on issue resolution, not just ticket triage.
Ability to read and understand code (e.g., Java, Node.js, SQL) well enough to identify bugs, trace logic, and make small, safe fixes.
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Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, with 3-6 years of relevant experience in IT Security, Cybersecurity, Systems Engineering, or a related technical role.
Strong hands-on experience implementing, configuring, troubleshooting, and supporting enterprise cybersecurity solutions, including encryption, HSM, PKI, identity management, authentication, data security, mobile security, or network security.
Good understanding of cybersecurity principles, on-premises, cloud and hybrid environments, with strong analytical and problem-solving skills to resolve complex technical issues.
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Minimum SPM / Diploma / Degree in any field. Candidates will be considered based on their experience, attitude and potential.
Experience in Sales, Business Development, Account Management or Customer Relationship Management is an advantage.
Experience in ELV, CCTV, security systems, IT, networking, telecommunications, property management, facility management or building services will be an added advantage, but is not compulsory.
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
Proven experience as a .NET Windows Application Developer, with at least 3 years of hands-on experience in designing and developing Windows desktop/ Web applications using C# and ASP.NET.
Proficiency in C# and .NET Framework/.NET Core and in using Visual Studio & other development tools
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