CRM (Customer Relationship Management)
Customer Service
Information Technology
Helpdesk
Client Relationship Management
Communication Skills
Problem-Solving
Active Listening
We are looking for a friendly, responsible, and customer-focused Customer Service team member to handle customer enquiries, bookings, and daily communication. You will also coordinate with drivers and customers to ensure booking information and trip statuses are updated accurately.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
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Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.