Own the web shop as the single point of accountability for catalogue, pricing, promotions, content accuracy and day-to-day performance.
Monitor site health daily and coordinate fixes with the web/IT vendor; plan and run seasonal campaigns and promotions; track weekly KPIs and report to management with actions.
Process all incoming orders from web, email, phone and WhatsApp from acknowledgement to fulfilment, invoicing and delivery confirmation; respond to enquiries and convert through upselling and cross-selling; coordinate with warehouse and couriers; handle returns, exchanges and complaints; maintain records in Shopify and sales CRM....
Marketing & Content: help plan, shoot and create social media content; capture photos and videos at events; assist with short-form content for Instagram, TikTok and other channels; support basic video editing, copywriting, captions and content preparation; organise content assets, files and calendars; research trends, creators, brands and content opportunities; assist with campaign execution and review content performance.
Partnerships & Events: research potential partners (schools, brands, communities); prepare partnership proposals, decks and supporting materials; follow up on action items and partner coordination; support event preparation (run sheets, materials, registrations, logistics); assist with on-ground event execution; coordinate with vendors, partners and facilitators; capture event outcomes, feedback, photos and case-study material; maintain organised records and support post-event reporting.
Business Development & Sales Support: research potential clients and commercial opportunities; identify relevant contacts for outreach; support preparation of proposals, quotations and pitch materials; maintain and update sales pipeline information; track follow-ups and meeting notes; conduct basic research on prospective clients; support outreach campaigns and partnership prospecting; help organise rate cards, case studies and sales materials; sit in on client/partner meetings as required....
Client relationship ownership: act as the single point of contact across the full LiteBrew client base; run kickoff calls, recurring reviews, and renewal conversations for every service line.
KPI negotiation: set and agree KPIs with new and renewing clients, informed by feasibility input from each service lead (Performance, SEO, Creative, etc.), balancing what wins and retains business against what's realistically deliverable.
Performance narrative: take input from the Paid Media Operations Lead, SEO Lead, Creative Lead, and other specialists and turn it into a clear, client-facing story across every channel a client is engaged on....