Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
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The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
Applicants must be willing to work in KL Sentral.
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Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
...
As a Customer Service, you are passionate about providing exceptional customer service to ensure optimum customer satisfaction.
As the first-line response to customers, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer.
As part of the team, you will be in line with our customers to address and resolve issues via Live Chat or enquiry channels.
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Minimum 2-3 years working experience in Customer Service is required.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
...