Native fluency in English and (Mandarin or Cantonese)
Advanced skills in cultural dynamics (cultural implication and idiomatic expression) of both languages
Thorough knowledge of medical and other industry terminology; ongoing study of glossaries and training materials including scripts provided by our clients
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We are looking for individuals that have good command of spoken and written Mandarin or English and Bahasa Malaysia.
Has at least 1 Year of Experience in telesales/telemarketer/sales promoter roles is desirable. Past working experience in contact/call center preferred.
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You have at least 3 years of experience in report analysis, strategic planning and/or workforce management experience, and customer service, preferably in a contact center setting.
You have understanding of the impact of staffing shortages to a center's ability to provide service to clients and customers
You are able to make immediate decisions and deploy tactical action plans to sustain service levels.
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