Maintenance• Design and improve new and existing software systems based on evolving business processes and stakeholder requirements.• Maintain software applications and support user inquiries and requests.• Troubleshoot errors and issues.• Perform bug fixes and data patching.• Perform system upgrades and enhancements.
Support and project work may include troubleshooting complex technical issues, administration of various infrastructure-level systems, and implementing automation and efficiency improvements.
You will administer the Microsoft 365 environment, including Microsoft Entra ID, Exchange Online, Teams, and SharePoint, while managing user accounts, licenses, permissions, MFA, privileged access, and security alerts. You will support the full employee account lifecycle from onboarding through offboarding and maintain accurate system and operational documentation.