What you get:Mix of company-provided leads + self-generated opportunitiesStructured training (product + sales + on-site experience)Product training sessions with interior designersExposure to real projects and industry networksClear progression to team lead / key accounts
If you want to grow beyond basic retail sales and build real client ownership, this role will push you.
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Provide Tier 1/2 support for critical incidents, including on-call rotation for 24/7 systems.
Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously
Partner with global teams to align IT solutions with business needs.
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Steer the development of donor journeys, donor segmentation, tracking and evaluation procedures, donor surveys, and the use of innovative retention tools and techniques.
In collaboration with other SRCs in Thailand, Indonesia, and Phillipines, create the content for donor communication materials, and plan production with regional vendors and organisations. This includes channel selection, copywriting, editing, design concepts, design process management, testing plans and rollout with key performance tracking.
Collaborate with the Engagement Unit (Comms and Digital teams) to ensure consistency in our messaging and to aid the successful fundraising and achievement of campaign and engagement objectives.
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