Coordinate among various functional agencies (design, MCN, vendors) and outlets to - platforms’ performance for automotive brands and competitor brands via monthly reports;
Handle website and RM system (customer relationship management);
Brainstorm marketing initiatives with in-house team & agencies, execute ad hoc tasks;
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Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
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Reconciliation & Payment Matching: Perform vendor statement reconciliations, customer account reconciliations, and daily payment matching to ensure accounting records remain accurate and up to date.
Expense Claims & Financial Administration: Review and process employee travel and expense claims in accordance with company policies while maintaining proper supporting documentation and records.
Compliance & Internal Controls: Ensure adherence to financial regulations, company policies, and internal control procedures, including segregation of duties, accurate record keeping, and compliance with audit requirements.
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