Handle customer inquiries and resolve issues promptly and professionally, demonstrating excellent problem-solving skills and a commitment to exceptional service.
Conduct market research to identify emerging travel trends and opportunities, and contribute to the development of innovative tour products and marketing strategies.
Build and maintain strong relationships with clients, understanding their travel history and preferences to offer proactive and customized travel solutions.
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Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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