Support pilots and implementation of new learning technologies by testing solutions, gathering feedback, documenting lessons learned, and recommending improvements.
Our Client is seeking a Manager, Talent Management to lead its organisation-wide performance management, learning and development, and talent development agenda. Reporting to the Head of Human Resources and leading a team of three, you will work alongside other HR functional leads to strengthen organisational capabilities, develop future leaders and support a positive and accountable workplace culture. This position is offered on a two-year contract.
WHAT YOU’LL LEARN️ Communication and people skills Sales techniques and customer engagement Problem-solving and adaptability Teamwork and relationship-building Leadership and decision-making
Our Client is seeking a Talent Management & Learning Lead to oversee organisation-wide performance management, learning and development, talent development and employee relations agenda. Reporting to the Head of Human Resources and leading a team of three, you will work alongside other HR functional leads to strengthen organisational capabilities, develop future leaders and support a positive and accountable workplace culture.
– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
Collaborate with subject matter experts, instructional designers and instructors to implement and optimise learning technologies, including the Learning Management System
Work with relevant division to enhance training delivery methods such as e-learning and support the development and implementation of a Learning Management System.
Provide mentorship to customer service teams on soft skills development, fostering stronger communication, emotional intelligence, and resilience in handling customer and operational challenges.
Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.