Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
Client Coordination: Serve as the dedicated point of contact for clients’ training departments, coordinating logistics and preparing post-training documentation.
4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines
4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines
4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines
Coordinate Mandatory Compliance: Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.