Create and Implement SOPs: Develop and implement Standard Operating Procedures (SOPs) to ensure hosts adhere to established best practices, maintaining consistency and quality across all live sessions.
Create and Implement SOPs: Develop and implement Standard Operating Procedures (SOPs) to ensure hosts adhere to established best practices, maintaining consistency and quality across all live sessions.
Performs quality audit checks on the CSO handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.