Assess performance and metrics reports from service providers, and manage risk and mitigation plans impacting commuters, operations and finance in collaboration with relevant stakeholders.
Coordinate with relevant stakeholders for incident response, review incident management reports, assess root cause analyses, report senior management and ensure timely implementation of corrective and preventive actions.
Manage new initiatives and technology refresh projects, such as cloud migration, to transform the transit ticketing system in alignment with emerging technologies.
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Assess performance and metrics reports from service providers, and manage risk and mitigation plans impacting commuters, operations and finance in collaboration with relevant stakeholders.
Coordinate with relevant stakeholders for incident response, review incident management reports, assess root cause analyses, report senior management and ensure timely implementation of corrective and preventive actions.
Manage new initiatives and technology refresh projects, such as cloud migration, to transform the transit ticketing system in alignment with emerging technologies.
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Working Hours: 9am to 10pm (rotational shift basis)
Location – Ang Mo Kio
Perform preventive and corrective maintenance for attraction ticketing systems, POS systems, vehicle gantry admission systems, and car park electronic payment systems
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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