Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Act as the company's physical representative to attend meetings, conciliation talks, or hearings at Jabatan Tenaga Kerja (JTK) and Jabatan Perhubungan Perusahaan (JPP) in East Malaysia.
Liaise directly with government agencies (JTK/JPP) regarding IR cases, ensuring the timely submission of required documentation and defense statements.
Serve as the accessible contact point especially for East Malaysia employees.
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Customer Support
Troubleshooting
Technical Assistance
Problem Solving
Communication Skills
Active Listening
Time Management
Patience
Ticketing Systems
Remote Support
Customer Service
Sales
Content Creation
Social Media Marketing
Visit patients in the unit with team members to assess conditions, re-plan nursing care, and determine nursing priorities based on patient needs and staff availability.
Provides comprehensive hemodialysis patient care using the nursing process approach and various medical devices (hemodialysis machines, CRRT, various access sites), manages all phases of hemodialysis treatment, maintains patient records, and promptly reports abnormalities to medical professionals.
Conducts nursing rounds on patients, providing emotional support and accompanying doctors while doing rounds, as well as assisting in procedures as needed.
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Ensure accurate patient positioning and acquisition of high-quality images, verifying diagnostic acceptability before submission to radiologists.
Operate and maintain imaging equipment, performing daily checks, proper handling, minor troubleshooting, and escalating technical issues to Biomedical Engineering or vendors.
Maintain infection control standards across imaging rooms, equipment, accessories, and patient contact surfaces in line with hospital IPC policies.
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Conduct patient triaging by performing detailed examinations, documenting abnormalities, informing the attending physician, and prioritizing care based on patient history to ensure prompt and effective treatment.
Identifying and collaborating with doctors and team members to manage life-threatening conditions and effectively communicating with relevant professionals to ensure optimal patient care.
Performing phlebotomy and intravenous infusions for patients, administering medications, dressing changes, and assisting with simple surgical procedures as directed by medical officers or consultants, ensuring patient safety.
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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