Provide accurate information regarding policy or membership benefits, claims procedures and service requests.
Assist customers with updates on pending requests and claims. Provide basic assistance for digital platforms, customer portals or mobile applications.
Resolve customer enquiries and issues promptly and professionally, and guide agents through more complex or sensitive cases. Handle escalated customer feedback and complaints in a professional manner.
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Promote B. Braun’s dialysis products through educational initiatives, product demonstrations, and on-site support to enhance customer understanding and adoption.
Utilize CRM tools for territory analysis, sales tracking, and reporting. Maintain accurate records of sales leads, quotations, and competitor intelligence.
Manage product complaints and pharmacovigilance processes in accordance with SOPs, ensuring timely reporting and resolution.
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