Collaborate closely with the sales and marketing teams to understand campaign objectives, target customer segments, and refine sales pitches for maximum impact.
Achieve and exceed monthly sales targets and key performance indicators (KPIs) through consistent effort, strategic calling, and effective negotiation.
Build and nurture strong relationships with potential clients by providing exceptional customer service and follow-up, ensuring a positive brand experience.
...
Provide accurate information regarding policy or membership benefits, claims procedures and service requests.
Assist customers with updates on pending requests and claims. Provide basic assistance for digital platforms, customer portals or mobile applications.
Resolve customer enquiries and issues promptly and professionally, and guide agents through more complex or sensitive cases. Handle escalated customer feedback and complaints in a professional manner.
...