Documentation & Knowledge Base: Provide clear, step-by-step product documentation, user guides, and troubleshooting procedures to support resolution for customers and internal knowledge sharing.
Ticket Management: Record and manage end-to-end customer interactions, diagnostic steps, and resolutions within the ticketing system to meet defined SLA targets.
Multi-Channel Customer Support:Communicate with global customers viaemail, online chat, and phone calls to deliver technical assistance, resolve inquiries, and maintain a positive corporate brand image.
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Spearhead cybersecurity and digital risk management programs to strengthen cyber resilience, threat detection, regulatory compliance, and protection of digital and operational technology assets.
Oversee Digital financial management including budgeting, forecasting, CAPEX/OPEX optimization, and resource allocation to maximize ROI and align investments with business priorities.
Lead the evaluation and adoption of emerging technologies such as Cloud Computing, AI, ML, IoT, Digital Twins, and AR/VR to enhance automation, innovation, and operational competitiveness.
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