Perform assembly sequent for unit under assembly, Identify and troubleshoot processes, material, or equipment issues to minimize down time and recommend solutions.
What You'll Do:️ Provide first-level technical support to end users via phone, email, or in-person Troubleshoot hardware, software, and network issues Log and track incidents using service desk tools️ Escalate unresolved issues to appropriate teams Assist with user account setup and access management️ Ensure timely resolution of tickets within agreed SLAs
What You'll Do: Respond to incoming enquiries, incidents, service requests, and alerts via calls, emails, webchat, and monitoring consoles️ Perform first-level troubleshooting across workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems Handle password resets and account unlock requests️ Monitor security events, server and network availability, and system performance Log, record, and manage all incidents and service requests in the service management system Route unresolved issues to the appropriate higher-level support or resolver teams Send notifications to relevant stakeholders and provide timely status updates Follow up on escalated cases until closure within the agreed service-level agreements (SLAs) Ensure daily tasks are completed according to Standard Operating Procedures (SOPs)
What You'll Do:️ Install, configure, and maintain desktop computers and peripherals Troubleshoot hardware and software issues efficiently Provide timely technical support to end-users Manage operating system updates and security patches️ Assist with IT asset inventory and documentation Coordinate with other IT teams for escalated issues
What You'll Do:️ Develop AI-assisted workflow automation solutions using Microsoft Power Apps and Power Automate Integrate Microsoft 365 applications to streamline business workflows️ Design, develop, and maintain low-code applications and automated workflows Use SharePoint Online and business applications to support data tracking and process improvement Collaborate with stakeholders to understand requirements and deliver effective solutions Support testing, documentation, and continuous workflow improvements
Full Stack EngineerWe are hiring a Full Stack Engineer to join our team developing our internal 3D geospatial web application. The primary function of this role would be to design, implement, and review cloud-native features for this geospatial platform across multiple deployments in different environments, to achieve business objectives of scalability, security and reliability.
What You Will Do Lead design for your product team end to end, including discovery, flows, prototypes, specifications, and iteration after launch Work with your PM and engineers to shape scope, make trade-offs, and ship Plan and run research and usability testing, and combine the findings with behavioural data Work with education technology and curriculum specialists so designs support how students learn, including how content and UI work together Use and contribute to shared patterns, and align with designers from other product teams within the Student Mission, as well as with designers from other missions when there is a need to do so Take part in critiques and support other designers through feedback What We Are Looking For At least 8 years in digital product design, with a portfolio showing complex products shipped Strong interaction design, visual design, and prototyping skills, including evidence of designing for accessibility and content-heavy interfaces Experience owning design for a product area and working closely with PMs and engineers Hands-on experience planning and running user research and usability testing Sound judgement in ambiguous situations, and the ability to explain your design decisions clearly Attention to detail combined with an eye for consistency across products Thoughtful, intentional use of AI tools in your design workflow
What You'll Do: Design, develop, and maintain scalable backend services️ Collaborate with cross-functional teams to deliver robust solutions Troubleshoot and resolve technical issues promptly️ Write clean, efficient, and well-documented code Participate in code reviews for continuous improvement