This role involves attending to breakdowns, identifying faults and problem-solving with minimal downtime to production. You will carry out diagnosis of faults, maintenance and repairs to tower crane in a safe, timely and professional manner.
Requirements:
* Certificate in Mechanical, Electrical, Mechatronics, or related field preferred.* Experience with tower cranes, lifting equipment, or heavy machinery preferred.* Knowledge of mechanical and electrical troubleshooting preferred.* Able to work at height and construction sites.* Physically fit for hands-on technical work.* Willing to work overtime and/or travel outstation when required
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Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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Quality Assurance & Compliance: Define performance metrics, continuous monitoring, health checks, periodic reviews, enforcement mechanisms, and automated validation rules to maintain 100% accurate dependencies, impact maps, and ticket routing logic
Process Enablement & Frameworks: Standardize playbooks, intake frameworks, and self-service guidelines to streamline how product teams interface with IT Service Management systems. Contextual layer for operational telemetry (dependencies, ownership, business mapping) to enable reasoning.
AI Tools and Automation Adoption: Define and adopt AI-driven Solutions and rulesets to support the identification of operational support structure gaps and the automation of the corrective actions in the CMDB. Provides the necessary high-quality, real-time data layer to safely automate operations and prevent AI "hallucinations “
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Maintenance Execution: Supervise the panel cleaning team on-site, conduct preventive inspections, and identify or repair minor electrical faults (e.g., fuses).
Reporting & Coordination: Generate post-service O&M reports, assist engineers during complex repairs, and coordinate with Supply Chain for parts.
Safety & Client Support: Enforce strict PPE compliance on-site and assist in answering basic customer inquiries regarding outages or performance.
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Monitor Resin quality through QA/QC team and departmental reports, investigate issues with relevant teams, and implement corrective and preventive actions.
Follow up on corrective and preventive actions taken by Production staff to confirm problems are fully rectified.
Manage and evaluate staff performance against their job descriptions.
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Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims.
Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims.
Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team.
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Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Utilize Lean fundamentals such as 5S, waste elimination, visual management, and Kaizen rules to strengthen operational discipline and drive continuous improvement.
Safety & Client Support: Enforce strict PPE compliance on-site and assist in answering basic customer inquiries regarding outages or performance.
Adhoc Tasks: Ensure all ad hoc tasks assigned by supervisors are completed efficiently and with attention to detail, supporting overall team performance.
Educational Background: A Diploma or Bachelor’s Degree in Electrical Engineering, Renewable Energy, Clean Technology, or a relevant technical discipline.
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Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Provide strategic technical support and advisory services to customers
Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
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Act as the technical lead for network-related incidents, problems, changes, and service requests, ensuring proper coordination, escalation, documentation, and closure.
Collaborate with server, cloud, desktop, cybersecurity, application, and other ICT teams, as well as external vendors and service providers, to ensure seamless integration and delivery of network infrastructure services.
Lead troubleshooting and resolution of network equipment and connectivity issues involving routers, switches, wireless access points, firewalls, WAN links, VPNs, and other network components to minimise business impact and downtime.
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Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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