Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
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Manage and implement proactive maintenance and reliability activities, production excellence activities and continuous improvement activities for a less complex site or a single more complex department.
Lead local and departmental alignment of stakeholders including operations, environmental and supply chain.
Implement technology transfer packages to locations including plant trial execution and local plant trial plans.
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Performs work in compliance with specified SLA based on Central Support System (CSS)/Prasarana ITSM Portal tickets
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts level
Ensure existing equipment is secure and delivered to other branches/stations/depots
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Manage and implement proactive maintenance and reliability activities, production excellence activities and continuous improvement activities for a less complex site or a single more complex department.
Lead local and departmental alignment of stakeholders including operations, environmental and supply chain.
Implement technology transfer packages to locations including plant trial execution and local plant trial plans.
...
Performs work in compliance with specified SLA based on Central Support System (CSS)/Prasarana ITSM Portal tickets
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts level
Ensure existing equipment is secure and delivered to other branches/stations/depots
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Support the planning, execution, and delivery of R&D projects with a business unit for in-house or outsource development.
Execute partnerships with universities, industries, and government agencies to support collaborative research initiatives.
Prepare the R&D documentation for research activities, project developments, process optimizations, technical reports and presentations for internal and external stakeholders.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.
Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, conducting technical training to internal and external Field Engineers and bizSAFE compliance and practice.
Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
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Participate in developing functional system and performs extensive simulation, SIT(System Integration Test), UAT (User Acceptance Test) and detailed troubleshooting of the reported issues
Regularly report and communicate progress updates, status and issues to the Team Lead and follow up closely on the recorded issues with respective parties to ensure remedy, resolution is logged in support Portal.
Prepare Root Cause Analysis and/or incident report(s) for management review.
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