Sistem Keselematan (CCTV & Access Card): Memantau operasi CCTV, menarik data rakaman jika perlu, serta menguruskan pendaftaran kad akses untuk pekerja baharu atau pelawat.
Sokongan Teknikal: Membantu kakitangan pejabat menyelesaikan masalah teknikal harian (troubleshooting) dengan kadar segera.
Diploma atau Ijazah Sarjana Muda dalam bidang Sains Komputer, Teknologi Maklumat (IT), atau Kerjuruteraan berkaitan.
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Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Leanx is a leading payment gateway company in Malaysia, established in 2008. Initially operating as a system integrator, we transitioned into the payment gateway space over the last two years, offering secure, innovative, and reliable payment solutions to businesses across the region. As we continue to grow, we are committed to maintaining the highest standards of risk management and regulatory compliance to ensure the trust and safety of our clients and partners.
Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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