Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
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Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
...
Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
...
Technical Sales
Product Knowledge
Customer Relationship
Problem Solving
Communication Skills
Presentation Skills
Technical Support
Solution Design
Cross-functional Collaboration
Business Acumen
+8
Posted
a month ago
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Work Order Technical Analysis: Regularly review the on-site maintenance instructions for closed work orders, verify the rationality of fault diagnosis logic and repair solutions, and promptly correct any non-standard operations.
Technical Case Library Construction: Collect and organize typical fault cases (such as GPU outages, ECC errors, BMC log analysis, etc.) to form a standardized technical case library for engineers to learn from and reference.
Work Order Technical Analysis: Regularly review the on-site maintenance instructions for closed work orders, verify the rationality of fault diagnosis logic and repair solutions, and promptly correct any non-standard operations.
Technical Case Library Construction: Collect and organize typical fault cases (such as GPU outages, ECC errors, BMC log analysis, etc.) to form a standardized technical case library for engineers to learn from and reference.
Associate's degree or above, majoring in Computer Science, Electronic Information Engineering, Communication Engineering, or related fields.
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Salary Package: Up to RM6,000 + Car Allowance + Petrol & Toll Reimbursement + Quarterly Commission + Incentives + Bonus
Provide engineering solutions and technical support to customers, as well as the sales and marketing teams, including technical submissions, proposals, quotations, drawings, specifications, and cost estimates.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Manage and monitor all IT equipment including server, notebook, desktop PC, Printer, network equipment are in operable condition, this includes the support, setup and installation of software and hardware.
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Manage and monitor all IT equipment including server, notebook, desktop PC, Printer, network equipment are in operable condition, this includes the support, setup and installation of software and hardware.
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