Culture Carrier- Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified.
Attend the company premises when an urgent technical issue cannot be resolved remotely. For example, if a factory network cable or connection fails during late-night operations, the technician may be required to attend the site to troubleshoot and restore the connection.
Maximise the use of ITSM platforms by maintaining and improving workflows, automation, and processes to streamline service delivery and improve SLA performance.
Take ownership of assigned incidents, service requests and technical issues, applying sound troubleshooting skills to diagnose and resolve hardware, software and application-related problems, and escalating to the Middle East & Asia Service Delivery Manager or relevant technical team where appropriate.