- Seletar North-east Region (Singapore) Singapore
THE HACENS TALENT PTE. LTD. Hiring! Full Time IT Support Analyst (Manufacturing) | Incident Triage, Shop-Floor IT, Troubleshooting, Service Desk >> IT Services Provider in North-east Region (Singapore), Earn up to SGD 4,200 - Ricebowl
IT Support Analyst (Manufacturing) | Incident Triage, Shop-Floor IT, Troubleshooting, Service Desk >> IT Services Provider
THE HACENS TALENT PTE. LTD.
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Job Description
Responsibilities
YOUR NEW JOB
Support shop-floor IT systems at a manufacturing site in Seletar. You’ll triage incidents, coordinate with IT & manufacturing teams, and minimise disruption to production.
This is a 12-month renewable contract, working onsite Monday–Friday, 9am–6pm at Seletar.
WHAT YOU’LL BE DOING
Triage shop-floor IT incidents & service requests
Resolve basic IT issues using approved procedures
Coordinate with IT teams, engineers & equipment vendors
Track incidents through to resolution & provide updates
Escalate complex issues to the relevant technical teams
Document troubleshooting steps, resolutions & handovers
WHAT IS NEEDED FROM YOU
Experience in IT support or incident coordination
Good troubleshooting & problem-solving skills
Able to coordinate across IT & manufacturing teams
Clear communication & documentation skills
WHAT WILL MAKE YOU STAND OUT
Experience in manufacturing or shop-floor operations
Familiarity with manufacturing systems, OEM applications or equipment PCs
Experience handling Tier 1 / Tier 2 support tickets
Able to assess IT issues based on their impact on production
The Hacens Talent is a Singapore-based recruitment and staffing firm that provides permanent recruitment, contract staffing and Employer of Record (EOR) solutions. It supports companies in sourcing and managing talent across Singapore and the Philippines, with particular experience in technology, cybersecurity, financial services and corporate functions.
Support shop-floor IT systems at a manufacturing site in Seletar. You’ll triage incidents, coordinate with IT & manufacturing teams, and minimise disruption to production.
This is a 12-month renewable contract, working onsite Monday–Friday, 9am–6pm at Seletar.
WHAT YOU’LL BE DOING
Triage shop-floor IT incidents & service requests
Resolve basic IT issues using approved procedures
Coordinate with IT teams, engineers & equipment vendors
Track incidents through to resolution & provide updates
Escalate complex issues to the relevant technical teams
Document troubleshooting steps, resolutions & handovers
WHAT IS NEEDED FROM YOU
Experience in IT support or incident coordination
Good troubleshooting & problem-solving skills
Able to coordinate across IT & manufacturing teams
Clear communication & documentation skills
WHAT WILL MAKE YOU STAND OUT
Experience in manufacturing or shop-floor operations
Familiarity with manufacturing systems, OEM applications or equipment PCs
Experience handling Tier 1 / Tier 2 support tickets
Able to assess IT issues based on their impact on production
The Hacens Talent is a Singapore-based recruitment and staffing firm that provides permanent recruitment, contract staffing and Employer of Record (EOR) solutions. It supports companies in sourcing and managing talent across Singapore and the Philippines, with particular experience in technology, cybersecurity, financial services and corporate functions.
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