RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Service Desk(12 hours Rotational Shift ) in - Ricebowl

We're Hiring: Service Desk (12 hours Rotational Shift)!

We are looking for a dedicated service desk professional to join our team in Singapore. If you have a passion for providing top-notch IT support and thrive in dynamic environments, this is your chance to make an impact. You will play a key role in ensuring smooth operations and excellent customer service during rotational shifts.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk (12-hour Rotational Shift)

Job Descriptions:

• Respond to the incoming inquiries/incidents/requests/alerts (call, email, webchat, EUP, IVR handling, monitoring consoles)
• 1st-level troubleshooting of unsupported systems, i.e., Workplace, Server, Network, Microsoft 365;
• Secure Access Service Edge;
• Point of Sale Security event monitoring Server and network availability and performance monitoring Password reset and unlock
  
  

• Perform log & route [to higher tier or Resolver Team(s)]
  • Record and manage all transactions/cases in the Service Management System
  • Broadcast notifications to the relevant parties
  • Provide timely status updates and follow up on cases escalated until closure within the service level agreement.
  • Ensure daily tasks are executed according to the Standard Operation Procedure
    
    
    
    

• Job Requirements: High school diploma or equivalent

• Experience/knowledge in IT support will be a major plus

• 12 hours rotating shift
  
  
  

Eager to be part of a supportive team? Apply now and let's deliver excellence together!