Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team...
Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development....
We are seeking a highly competent, hands-on, and commercially driven Executive, IT Support Administration to manage the full spectrum of IT support, and infrastructure within our Corporate Division.
This role is ideal for an IT professional who can independently troubleshoot technical issues, manage IT resources, coordinate with vendors, and provide reliable IT support to ensure smooth business operations.
Coordinate with customers and internal technical teams, including Development, Quality Assurance, Infrastructure, and other stakeholders, to escalate complex issues, provide detailed analysis and reproduction steps, and test and validate fixes, patches, and software updates.
Maintain and monitor IT systems and infrastructure by installing and configuring hardware, operating systems, and applications; monitoring system and network performance; and supporting product deployment, migration, integration, and connectivity requirements.
Support system updates and product readiness by setting up items, bundles, and promotions; performing quality assurance testing; validating new configurations in production; monitoring product availability; and raising concerns or issues requiring resolution....
Keep users, site contacts and project stakeholders informed, manage expectations and take ownership of assigned tickets through to resolution or appropriate escalation to Group IT, Service Desk, infrastructure, security, business systems or suppliers.
Support APAC onboarding, leaver processing, access requests, device builds, laptop preparation, software installation, equipment deployment and local asset handling for office and project-site users.
Carry out basic administration across Microsoft 365, Entra ID or Active Directory, endpoint management tools, Halo and standard business applications within agreed Group controls and access permissions....
Job PurposeTo provide day-to-day IT support to employees and assist the IT team in maintaining the company's hardware, software, network and IT systems to ensure smooth business operations.
Key Responsibilities:1. IT Technical Support - Provide technical support to staff for hardware, software and IT-related issues2. Network & System Support - Assist in monitoring the company's LAN, Wi-Fi, internet and other network facilities3. IT Security - Assist in maintaining antivirus, security updates and user access controls4. User & Helpdesk Support - Receive, record and follow up on IT complaints and service requests5. Documentation & Reporting - Maintain IT documentation, user accounts, system information and equipment records
Qualification: Diploma in Information Technology, Computer Science, Information Systems or related field....
Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all...
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user....
Job PurposeTo provide day-to-day IT support to employees and assist the IT team in maintaining the company's hardware, software, network and IT systems to ensure smooth business operations.
Key Responsibilities:1. IT Technical Support - Provide technical support to staff for hardware, software and IT-related issues2. Network & System Support - Assist in monitoring the company's LAN, Wi-Fi, internet and other network facilities3. IT Security - Assist in maintaining antivirus, security updates and user access controls4. User & Helpdesk Support - Receive, record and follow up on IT complaints and service requests5. Documentation & Reporting - Maintain IT documentation, user accounts, system information and equipment records
Qualification: Diploma in Information Technology, Computer Science, Information Systems or related field....
Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing....