Are you a final-year engineering student looking for an exciting internship that blends technical application, customer interaction, and real-world industry exposure?
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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Develop merchandising and POSM materials, in coordination with Marketing team, to support excellence in retail presence and best in class visibility.
Optimize brand investment opportunities through return-on-investment analysis and successful management of trade marketing budget.
Work closely with Marketing team to develop effective trade promotions and cascade the promotions with clear communication to the specific channel.
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Solid analytical and problem-solving abilities to understand client needs, propose suitable solutions, and handle objections effectively.
Proficiency in using CRM systems, Microsoft Office tools, and basic sales reporting or forecasting software.
Ability to work collaboratively with cross-functional teams, manage multiple opportunities concurrently, and meet sales targets within defined timelines.
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