Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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Develop merchandising and POSM materials, in coordination with Marketing team, to support excellence in retail presence and best in class visibility.
Optimize brand investment opportunities through return-on-investment analysis and successful management of trade marketing budget.
Work closely with Marketing team to develop effective trade promotions and cascade the promotions with clear communication to the specific channel.
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Solid analytical and problem-solving abilities to understand client needs, propose suitable solutions, and handle objections effectively.
Proficiency in using CRM systems, Microsoft Office tools, and basic sales reporting or forecasting software.
Ability to work collaboratively with cross-functional teams, manage multiple opportunities concurrently, and meet sales targets within defined timelines.
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Strengthen and grow Greenlam brand specifications in banking and franchise projects through proactive engagement and sustained relationships management, with key decision-makers and architects and ensuring continued inclusion in project standards
Track specification progress, success rates and manage follow-up activities to convert specifications into sales.
Maintain accurate records by entering visit details, sample information, and client data into Salesforce CRM.
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Write social media copy, articles, website content, video scripts, campaign messaging, advertisements, email content, landing pages and supporting marketing materials.
Adapt one idea into different formats and platforms while keeping the core message clear and consistent.
Translate complex, technical or unfamiliar information into content that audiences can understand and engage with.
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