Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Manage Sales from Enquiry to Delivery - Prepare quotations, proposals, tenders, and sales forecasts while coordinating with internal teams to ensure smooth project execution, after-sales support, and customer satisfaction.
Professional Development – Continuously build technical and industry knowledge through training, self-learning and engagement with principals.
Minimum Diploma/Bachelor’s Degree in Engineering (E&E, Mechatronics, Telecommunications), Physics, or related disciplines.
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Manage Sales from Enquiry to Delivery - Prepare quotations, proposals, tenders, and sales forecasts while coordinating with internal teams to ensure smooth project execution, after-sales support, and customer satisfaction.
Professional Development – Continuously build technical and industry knowledge through training, self-learning and engagement with principals.
Minimum Diploma/Bachelor’s Degree in Engineering (E&E, Mechatronics, Telecommunications), Physics, or related disciplines.
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Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends.
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