Maintains equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunctions.
Calls for special equipment service, evaluates service contracts and maintains equipment inventories.
Directs biomedical equipment operation by providing equipment operation demonstrations, instructing other healthcare staff in use and care of equipment and answering questions.
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Ideally, candidates should have some working experience in project works, but fresh graduates in electrical engineering are encouraged to apply, with training provided.
Candidates should be mobile and able to work independently.
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Perform basic configuration and maintenance of office LAN/WLAN environments, including both IT and OT networks.
Coordinate with local telecom providers to maintain WAN connectivity.
Support network security operations, including basic configuration and administration of firewall policies, NAT, IDS, and related security controls.
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Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Lead team (regional and global) to figure out the best-fit proposal when deep dive the key customer needs.
Lead the related marketing campaign (tradeshow, marketing tools, lunch and learn seminar etc.)
Develop the team’s capability to leverage the full BAC product portfolio and our applications knowledge to influence customer design and specification.
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Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends.
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Troubleshooting s Risk Mitigation: Identify and resolve technical bottlenecks during migration/deployment phases, ensuring minimal disruption to client operations.
Documentation s Handoff: Build standard operating procedures (SOPs), Project As-Builts, Low-Level Diagram(LLD), system architecture diagrams, and detailed handover documentation for ongoing support teams.
Process Optimization: Continuously refine deployment scripts, templates, and rollout checklists to improve implementation speed and consistency.
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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To co-ordinate with PM, Project Executive (PE), Project Supervisor (PS) and Sub-Contractors on the progress of installation work in accordance to specific designs.
To conduct regular inspections on site installation works and report on any deviations to design drawings that may occur.
To work closely with PM / PE in identifying Variations Order (VO).
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