Support the planning, execution, and delivery of R&D projects with a business unit for in-house or outsource development.
Execute partnerships with universities, industries, and government agencies to support collaborative research initiatives.
Prepare the R&D documentation for research activities, project developments, process optimizations, technical reports and presentations for internal and external stakeholders.
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Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products and solutions.
Collaborate with Clients: Work closely with clients to understand their needs, provide technical expertise, and drive adoption and expansion of IBM Automation products.
Technical Solution Design: Experience with designing viable client solutions by leveraging current product capabilities, including creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
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Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
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May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.
Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, conducting technical training to internal and external Field Engineers and bizSAFE compliance and practice.
Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
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