Monitor database systems to identify and resolve performance issues, bottlenecks, and data inconsistencies.
Collaborate with software developers, data analysts, and system administrators to integrate database solutions into applications and systems, and document database designs, configurations, and processes for knowledge sharing and future reference.
Conduct regular backups, disaster recovery planning, and database maintenance activities, stay updated with emerging database technologies and best practices to drive continuous
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Documentation & Knowledge Base: Provide clear, step-by-step product documentation, user guides, and troubleshooting procedures to support resolution for customers and internal knowledge sharing.
Ticket Management: Record and manage end-to-end customer interactions, diagnostic steps, and resolutions within the ticketing system to meet defined SLA targets.
Multi-Channel Customer Support:Communicate with global customers viaemail, online chat, and phone calls to deliver technical assistance, resolve inquiries, and maintain a positive corporate brand image.
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Perform regular network status inspections, identify performance bottlenecks and abnormal links to ensure the stability and security of internal and external networks.
Participate in network structure optimization, bandwidth planning, and the implementation of VPN and remote access solutions. Collaborate with the security team to enforce network security policies, ACL controls, and access management.
Support process optimization and promote the implementation of automation scripts and configuration standardization.
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Technical Sales
Product Knowledge
Customer Relationship
Problem Solving
Communication Skills
Presentation Skills
Technical Support
Solution Design
Cross-functional Collaboration
Business Acumen
+8
Posted
a month ago
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